Heriot Watt University Students Union

Student Unions |

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical leading-edge research, which has made it one of the top UK universities for business and industry. Heriot-Watt is also Scotland's most international university with an unsurpassed international in-country presence. 

To enable students to get more out of university life than simply getting a degree, Heriot-Watt University Student Union helps students have the best possible experience while they study. The Association provides services such as the union facilities and events, the advice and support services and the student shop to help ensure students have a great time at Heriot-Watt. Fidelity has worked closely with the students' union in both their retail outlets and hospitality venues supplying complete EPOS solutions. The latest of which being the recent installation of Fidelity's first "self-serve checkouts" which have received excellent feedback. 

"They're brilliant, and so far are proving to be very popular. Everyone involved from Fidelity has been fantastic from start to finish" 

Jamie Nutter, Head of Corporate Services & Deputy CEO, Heriot-Watt University Student Union. 

Customers make their purchases using pole mounted touch screens operating the GPoS software which is hosted on concealed Poseo base units. Customers are guided through their transaction by tailored GPoS screens, they scan the products barcodes and then make payment using chip & pin terminals. 

The staffed retail check outs consist of retail blades with pole mounted touch screen monitors, scanners, printers and chip & pin terminals which create a clear, tidy retail counter to enable efficient, quick customer service. The hospitality venues also use touch screen terminals linked to kitchen printers for efficient food order processing. 

Overall speed of service at all EPoS is delivered through Fidelity's GPoS software which is appropriately configured to provide a quick, easy to use consistent operating system for each outlet. For efficient management of all outlets, their touch screens are all linked into Fidelity's Total Control back office software which enables the efficient completion of everyday tasks and a clear view of all KPI's from top line global level down to individual terminal detail. 

This fully integrated, multi market system is further proof that Fidelity's solution is perfect for the most demanding of retail environments and the busiest of hospitality venues.