Fidelity have a dedicated team of help desk staff who fully understand the problems of the client. All of our help desk team have spent time in the field and are fully conversant with Fidelity’s software and hardware. In addition, because Fidelity’s software is written in house, the help desk has full access to the team of developers.
This ensures instant response to most problems. Fidelity operate a state of the art help desk system using the latest software. The number of calls are constantly monitored by senior staff to ensure all problems are dealt with as quickly as possible.